Support

Sophisticated electronic systems require regular service and maintenance to ensure optimum performance and deliver maximum returns. We recognise the investment our clients make in installing technology and have developed a number of systems to help maintain operations.

We offer maintenance and diagnostic support that is individually tailored to our clients’ specific operating conditions and budget.

We respond flexibly to meet the needs and demands of your business whether you want assistance on a pre-planned or ad-hoc basis. The group capably provide anything from expenditure plans that identify key service areas, advice on scheduled rates, preventative visits and recommended response times through to design consultancy, setup and custom operational regimes for use by your staff.

Our customer-focused team, call logging helpline, mobile service staff and management system are available 24 hours a day. We assist with technical problems as they arise, and provide a fast and efficient call out and repair process.

Deployed to clients as soon as practically possible, our knowledgeable group of fully qualified and CRB checked engineers are always contactable via our smartphone call management system. They offer expertise in the service sector and utilise our dedicated support software to access fault reports, tasks and data logs for a specific site or piece of equipment, and provide test results and certification.

We have four service packages that ensure your equipment is always in optimum running order and compliant with legislation. Specifically, our service agreements provide priority access to telephone assistance, remote support and specialist engineer call out, around the clock. Alternatively, our reactive support offers impromptu service at a standard schedule of rates.

 
Service Reactive
(Support as required, standard call out and labour rates apply.)
Reactive+
(Prioritised responses and access to 24-hour helpline.)
Planned
(Preventative maintenance visits and benefits of Reactive+.)
Planned+
(Fully inclusive service )
Reactive call outs on an as required basis
Prioritised response times and call outs  
Support from our 24 hour repair centre  
Courtesy visit from technical representatives  
Ongoing support and service    
Preventative maintenance visits    
Emergency reactive call outs