PAI Group

Quality Statement

Policy Aims & Objectives

PAIG are registered electrical contractors with a belief in creating and maintaining long-term relationships with both clients and suppliers alike.

We have developed and operate a comprehensive quality assurance system, which provides the basis of our superior service offering, but does not restrict or limit our ability to exceed client expectations at every opportunity. The requirements of our QA system have developed into a philosophy that is ingrained into the day-to-day operation of the company.

Our in-built flexibility enables our system to be amended as the company evolves, and takes into account the installation of new products, implementation of new technology or the requirements of a particular installation. We believe the achievement of client satisfaction is paramount and have therefore developed our policies and paperwork to cover the processes involved with all projects.

Our company structure and reporting infrastructure ensures that information is effectively communicated between individuals, and disseminated throughout the organisation. By continuously monitoring all projects, we analyse the quality of our workmanship and service to our clients.

The PAI Group of Companies – incorporating Vaughan Sound Installations, Lighting Technology Projects, PA Installations and Link AV - has been awarded ISO 9001:2008 certification in "Design Integration, Supply, Installation, Service and Support of Bespoke Audio-visual, Lighting, Sound and Dynamic Signage Solutions to the Leisure, Retail, Education, Heritage and Sports Industries”.

We firmly believe that accreditation to ISO 9001:2008 is essential in our commitment to customer satisfaction, continued growth and improvement of our company. We are committed to comply with requirements and continually improve the effectiveness of the quality management system.

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Policy Review

This policy and its associated documentation will be reviewed after changes in legislation, changes in the structure of the company, in the light of additional knowledge or information becoming available, and in any event annually.

When, due to the conditions described above, any part of the company policy and procedures manual requires alteration or modification, it shall be deemed to be sufficient and in compliance with this policy if such alterations or modifications are made to the master printed copy held at head office, and those changes are notified by a convenient and effective method, to all employees in possession of printed or electronic copies of the manual.

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Responsibility for Policy Implementation

The overall responsibility for the implementation of this policy is vested in the Directors of PAI Group of Companies.

Paul Adams

Senior Shareholder, CEO & Managing Director, The PAI Group of Companies, PAI, Vaughan Sound Installations Ltd, Link AV, Lighting Technology Projects Ltd, PAI Holdings Ltd.

Richard Vaughan

Director, The PAI Group of Companies, PAI, Vaughan Sound Installations Ltd, Link AV, PAI Holdings Ltd.

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